Privacy Policy

1. Information We Collect

We may collect the following types of information when you interact with our firm online or via SMS:

a. Contact Form Submissions

When you submit a contact form through our website, we may collect:

• Your name
• Email address
• Phone number
• Any message or additional information you choose to provide

This information is used solely to respond to your inquiry and provide legal services or information related to your request.

b. SMS Communications

When you communicate with Estate & Elder Law Counsel, P.A. via SMS, we may collect:

• Your phone number
• The content of your messages

This data is used exclusively to respond to your inquiries and provide client support. We do not sell, rent, or share SMS contact or content data with any third parties. Your SMS consent information is also never shared.

c. Automatically Collected Data

Our website may automatically collect limited technical data, including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our website

This helps us understand how visitors use our site and improve the user experience.

2. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze traffic.

Cookies are small text files stored on your device to help websites recognize you and improve functionality. We use them to improve website functionality and performance, to remember your preferences, and to analyze website traffic through Google Analytics.

You can choose to accept or decline cookies in your browser settings. Most browsers automatically accept cookies, but you can modify your settings to decline them if you prefer.

3. Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects data such as pages visited, duration of visits, and referral sources. This information helps us improve our site’s usability and content.

Google Analytics may set cookies in your browser and collect your IP address, but this data is aggregated and does not personally identify you.

Learn more about Google’s data practices at policies.google.com/privacy. To opt out of Google Analytics tracking, install the browser add-on at tools.google.com/dlpage/gaoptout.

4. How We Use Your Information

• Respond to inquiries or requests
• Schedule consultations or appointments
• Provide legal services
• Improve our website and marketing efforts
• Comply with legal and regulatory requirements

We do not sell or share your personal information with unrelated third parties for marketing purposes.

5. Protection of Data

Estate & Elder Law Counsel, P.A. employs industry-standard administrative, physical, and technical safeguards to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we take all reasonable measures to protect your data, no online transmission or storage system is completely secure.

6. Disclosure of Data

We may disclose personal data only:

• To comply with applicable laws or legal processes
• To protect the rights, property, or safety of Estate & Elder Law Counsel, P.A., our clients, or others
• To service providers assisting in website operation, hosting, or communication, under confidentiality obligations

7. Your Rights

You have the right to access, correct, or request deletion of your personal data, and to withdraw consent for communications at any time. To exercise these rights, please contact us at info@eelclaw.com.

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, including compliance with legal, accounting, and reporting obligations.

• Client and contact data: retained for up to six (6) years after the client relationship ends, unless law requires longer.
• SMS communications: retained only as long as necessary to address your inquiry.
• Anonymized data: may be retained indefinitely for research or statistical purposes.

9. SMS Terms & Conditions

a. SMS for Consent Communication

The phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. Your information is used solely to deliver communications you have requested or consented to receive.

b. Types of SMS Communications

Upon providing consent to receive SMS messages from Estate & Elder Law Counsel, P.A., you may receive follow-up conversational communications after consultations and billing or account-related messages. Example: “Hello, this is a friendly reminder of your upcoming appointment with Estate & Elder Law Counsel, P.A. on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

c. Message Frequency

Message frequency may vary depending on the type of communication. You may receive up to 2 SMS messages per week regarding your appointments, billing, or account status.

d. Potential Fees for SMS Messaging

Your mobile carrier may charge fees for each message sent or received. These fees vary based on your carrier’s pricing plan and whether the message is sent domestically or internationally.

e. Opt-In Methods

You may opt in to receive SMS messages from Estate & Elder Law Counsel, P.A. by providing verbal consent during a conversation with a team member.

f. Opt-Out

You may opt out of SMS messaging at any time by replying STOP to any message you receive. Once opted out, you will receive no further SMS communications. You may opt back in at any time by replying START.

g. Standard Messaging Disclosures

Message and data rates may apply. Message frequency varies (2–5 per customer per week). Standard messaging rates will be charged by your mobile service provider. For assistance, text HELP to (407) 610-5595 or email info@eelclaw.com.

10. Changes to This Privacy Policy

Estate & Elder Law Counsel, P.A. reserves the right to modify this Privacy Policy at any time. Updates will take effect immediately upon posting the revised policy on our website. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

Estate & Elder Law Counsel, P.A. · Email: info@eelclaw.com · 7575 Dr. Phillips Blvd., Ste 395, Orlando, FL 32819